01. Introduction

CALÇADO ORTOPÉDICO, in the context of its commercial activity, needs to collect some personal data from its clients, however, it respects the right to privacy and does not collect any personal information without the previous consent of its clients.

On the other side, the increasing interaction of our customers through our site also requires, in some cases, the collection of personal information of the user, or in other cases, to improve the performance of navigation on our site, the collection of data from your computer through small files commonly known as cookies.

CALÇADO ORTOPÉDICO Privacy Policy & Cookies serves for a clear understanding of how we collect, use, share and protect personal data of our customers when using our services or visiting our site.

CALÇADO ORTOPÉDICO does not commercialize personal data of clients or users.


02. Responsibility for the collection and processing of personal data

Your data will be collected and processed by CALÇADO ORTOPÉDICO. It is this entity responsible for the processing of personal data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter RGPD).

For questions regarding the processing of your personal data you may contact CALÇADO ORTOPÉDICO through the following means provided on the website.

03. Processing and alteration

By providing their personal data to CALÇADO ORTOPÉDICO, the client recognizes and consents that they are processed in accordance with this Privacy Policy and with the rules and principles contained in the respective terms and conditions of the services used. To this extent, and with regard to the processing of personal data, the client should read this Privacy and Cookies Policy.

Please be advised that we will amend this Privacy and Cookies Policy whenever deemed necessary without the need for any prior authorization.
04. What is personal data?

It is any information, of any nature and regardless of its support, relating to a natural person, directly or indirectly, identified or identifiable (data subject).

05. What personal data are collected and processed?

The personal data collected by CALÇADO ORTOPÉDICO are limited to those strictly necessary for the purpose of treatment, including name, address, tax number, telephone number or e-mail, but other data necessary for the provision of products or services may be collected.
06. When and for what purpose do we collect personal data?

The personal data we collect from our customers is requested when filling out forms on our website.

Some of the personal data is mandatory. CALÇADO ORTOPÉDICO will inform you of this obligation. The provision of incorrect or inaccurate data is the exclusive responsibility of the client who is the holder of them.

The collection and processing of personal data by CALÇADO ORTOPÉDICO has the following purposes (1) Client management, (2) Marketing or Telemarketing, which are detailed below:

    Client Management, since the CALÇADO ORTOPÉDICO is dedicated to the provision of services, such as transport and assembly, through physical stores and the online store, of the articles sold by you, the treatment of your data is necessary for the fulfillment of the contract of sale or purchase or provision of services to be concluded or even for the realization of pre-contractual diligences at the request of the client, such as budgets. If you want to join the loyalty program of CALÇADO ORTOPÉDICO (from now on Cartão da Casa) you will be asked to provide personal data in the application form, as well as the acceptance of the General Conditions of the Cartão da Casa. The provision of your personal data is essential for you to enjoy all the advantages of the Cartão da Casa, i.e. the processing is necessary for the execution of the contract concluded, in the fields marked as "required".The personal data collected for this purpose will be kept for 2 years of inactivity. 

Marketing or Telemarketing, CALÇADO ORTOPÉDICO may process personal data collected to send the respective holder information about products and services marketed by it. This treatment of personal data will only be performed with the express consent of the holder, provided namely at the time of joining through the form, or subscribing to our newsletter. If you consent, you will receive marketing communications by e-mail, post, telephone and/or SMS. We may share the personal data collected with third parties who manage social networks, such as Facebook, for the purpose of conducting marketing campaigns through social networks. Consent to process personal data for direct marketing purposes may be revoked at any time by the data subject. Personal data collected for this purpose will be kept for 2 years of inactivity.

07. Sharing or transfer of personal data
Personal data collected by CALÇADO ORTOPÉDICO will be fully guaranteed the levels of confidentiality, security and protection.

CALÇADO ORTOPÉDICO may use subcontractors for all or part of the purposes identified above, as well as for the maintenance, hosting and management of their computer systems and equipment, under the terms permitted by legislation governing the treatment of personal data, these entities being obliged to maintain secrecy and ensure the security of personal data to which, for this purpose, they have access, and should not use such data for any other purpose or for their own benefit or relate them to other data they may have.

The personal data may also be made available to the courts and to the other competent authorities, in strict compliance with the provisions of the law.

Personal data collected by CALÇADO ORTOPÉDICO will be treated within the European Union.

08. Period of conservation of personal data

CALÇADO ORTOPÉDICO keep personal data during the conservation periods identified above and only for the period of time necessary, or for the fulfillment of obligations to which it is legally subject. In any case, once the relationship with the holders of personal data is terminated, these are no longer processed for commercial purposes.
09. Security and confidentiality of personal data

CALÇADO ORTOPÉDICO is committed to implementing all necessary precautions to preserve the confidentiality and security of personal data collected and processed, preventing them from being distorted, damaged, destroyed, or that unauthorized third parties have access to them.

State-of-the-art technical and organizational security measures have been developed, especially with regard to information systems. However, we do not control all risks related to the use of the Internet, and we hereby alert you to the existence of possible risks associated with its use and operation, and consequently, the sharing of personal data by this means.

10. Rights of the Personal Data Holder

In accordance with the legislation in force, the holder of personal data has the right to access and rectify their data, as well as the right to request their deletion, object to their processing and obtain their limitation or portability as far as applicable. You may also object to your data being used for the purpose of creating your customer profile, in which case you will no longer benefit from personalized offers or services.

The exercise of any of the rights legally conferred by the respective holder must be done by means of a letter (or e-mail) signed by the holder and accompanied by a photocopy of an identity document bearing the signature of the holder exercising his or her right.

The rights conferred can be exercised through direct contact with CALÇADO ORTOPÉDICO by:

Registered letter to:
CALÇADO ORTOPÉDICO

Rua Gonçalo Cristovão, 236 5º - 5.4
4000-265 PORTO

Or to the email:
info@calcadoortopedico.com

The holder of personal data should be aware that in certain cases (such as for example, for legal reasons) your request may not be immediately satisfied.  In any case, you will be informed of the measures taken to this effect within a maximum period of one month from the time the request is made.

The holder of the personal data may also withdraw their consent at any time, when applicable, through the channels provided for that purpose by CALÇADO ORTOPÉDICO . However, the withdrawal of consent does not affect the lawfulness of the processing carried out based on the consent previously given nor the subsequent processing of the same data, based on another legal basis, such as compliance with the contract or legal obligation to which CALÇADO ORTOPÉDICO is subject.

11. Right to make a complaint

For any question about the collection and processing of data by CALÇADO ORTOPÉDICO, the respective holder may contact by email at info@calcadoortopedico.com

You may also present a complaint to the National Commission for Data Protection (CNPD), R. de São Bento 148, 1200-031 Lisboa, about the way in which CALÇADO ORTOPÉDICO collects and treats personal data.

12. Cookies use

As already mentioned, CALÇADO ORTOPÉDICO, proceeds to the collection and processing of personal data necessary for the availability and operation of its site, ensuring, however, adequate levels of security and protection of the personal data of its users. To this end, several physical, logical, technical and organizational security measures have been adopted in order to protect personal data against disclosure, loss, misuse, alteration, unauthorized processing or access, as well as against any other form of unlawful processing.

Notwithstanding the security measures adopted by CALÇADO ORTOPÉDICO, the user should keep secret the access codes, not sharing them with third parties, and should also follow the recommended security practices, namely as to the installation and updating of the necessary security applications, namely the antivirus.

CALÇADO ORTOPÉDICO uses cookies on its site, considering as such, small text files with relevant information that the access device (computer, mobile/smartphone or tablet) loads, through the internet browser, when a site is visited by the user.

The cookies used by CALÇADO ORTOPÉDICO allow improving the performance and navigation experience of its users, increasing, on one hand, the speed and efficiency of response and, on the other hand, eliminating the need to repeatedly enter the same information.

The placement of cookies not only helps the site to recognize the user's device the next time the user visits it, but is also indispensable for its operation. The cookies used on the site by CALÇADO ORTOPÉDICO, do not collect personal information to identify the user, keeping only generic information, including the form or place/country of access and how the user uses the site, among others.

Cookies only retain information related to user preferences and the user may, at any time and through its internet browser (browser), decide to be notified about the receipt of cookies, as well as block their entry into your system.

It is warned, however, that refusal to use cookies may result in the impossibility of access to some areas of the CALÇADO ORTOPÉDICO site.


13. Cookies used by CALÇADO ORTOPÉDICO

CALÇADO ORTOPÉDICO uses different types of cookies, as described below:

    Essential Cookies - some cookies are essential to access specific areas of the CALÇADO ORTOPÉDICO site, allowing navigation and use of its applications, such as access to secure areas of the site, through login. Without these cookies, the services that require it cannot be provided;
    Functionality cookies - Functionality cookies allow the user's preferences regarding site navigation to be remembered, thus not requiring reconfiguration and customization each time the user visits the site;
    Analytical cookies - these cookies are used to analyze how you use the site, allowing us to highlight articles or services that may be of interest to you and to monitor site performance by learning which pages are most popular, which method of linking pages is most effective, or to determine why some pages are receiving error messages. These cookies are used only for purposes of creation and statistical analysis, without ever collecting personal information. Thus, the CALÇADO ORTOPÉDICO, can provide a high quality experience by customizing its offer and quickly identify and correct any problems that arise.

Also regarding the validity there are two types of cookies:

Essential cookies - some cookies are essential to access specific areas of the CALÇADO ORTOPÉDICO website, allowing navigation and use of its applications, such as access to secure areas of the website, through login. Without these cookies, the services that require it cannot be provided;
    Functionality cookies - Functionality cookies allow the user's preferences regarding site navigation to be remembered, thus not requiring reconfiguration and customization each time the user visits the site;
    Analytical cookies - these cookies are used to analyze how you use the site, allowing us to highlight articles or services that may be of interest to you and to monitor site performance by learning which pages are most popular, which method of linking pages is most effective, or to determine why some pages are receiving error messages. These cookies are used only for purposes of creation and statistical analysis, without ever collecting personal information. Thus, the CALÇADO ORTOPÉDICO, can provide a high quality experience by customizing its offer and quickly identify and correct any problems that arise.

Also regarding the validity there are two types of cookies:

    Permanent cookies - are cookies that are stored in the access devices (computer, cell phone, smartphone or tablet), at the level of the internet browser (browser), and are used whenever the user visits the CALÇADO ORTOPÉDICO website again. In general, they are used to direct navigation according to the user's interests, allowing CALÇADO ORTOPÉDICO to provide a more personalized service;
    Session Cookies - are temporary cookies that are generated and are available until the session is closed. The next time the user accesses his internet browser the cookies will no longer be stored. The information obtained allows managing sessions, identifying problems and providing a better browsing experience.

The user can deactivate all or part of the cookies at any time. Each browser has its own configuration process for this configuration. This can be found in the Help menu, which explains how to set your cookie preferences. Not accepting cookies may prevent the use of some of the functionalities of the CALÇADO ORTOPÉDICO site.

CALÇADO ORTOPÉDICO may also use cookies in the opening of newsletters/emails, for statistical purposes, and that allow to know if they are opened and to verify the clicks through links or ads inside the newsletter. The user always has the possibility of deactivating the sending of newsletters/emails through the specific option in the footer of the same.